| Professional | Needs a template and heavy edits to write a clear business email or explain their work. | Writes and speaks clearly on familiar tasks; structure slips under time pressure. | Writes correctly toned emails and gives a structured five-minute update without help. | Adjusts message and tone for senior or overseas stakeholders and handles push-back calmly. |
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| Business | Describes the task but not why it matters to the business. | Links the task to a business goal when prompted. | Frames the problem, the options and a recommendation in business terms. | Weighs cost, risk and trade-offs and defends a recommendation with numbers. |
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| Digital | Completes basic spreadsheet steps with guidance; uses AI output without checking it. | Uses formulas, lookups and AI tools on routine tasks; checks some of the output. | Builds a correct, reconciled spreadsheet or dashboard and verifies AI-assisted work. | Automates a recurring task and documents it so someone else can run it. |
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| Specialist | Knows the role vocabulary but cannot yet complete a role task. | Completes a guided role task with several reviewer corrections. | Completes a standard role task to reviewer standard with one redo or fewer. | Handles a non-standard role task alone and explains the approach. |
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| Global | Struggles to follow written instructions from an overseas stakeholder. | Understands requests; replies are correct but slow or overly literal. | Writes status reports and replies an overseas stakeholder can act on first time. | Runs a cross-time-zone call or escalation with a clear agenda and follow-up. |
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